AEDC Compensates Customers with N241m Electricity Credit Refund

In a significant move aimed at enhancing consumer trust and regulatory compliance, the Abuja Electricity Distribution Company (AEDC) has refunded a total of N241.45 million in electricity credits to 9,823 customers across its franchise areas. The refunds address billing irregularities and regulatory infractions identified between June 2024 and January 2025, signaling AEDC’s commitment to accountability and customer satisfaction in Nigeria’s power sector.

The refunds, processed as energy credits, come in response to directives from the Nigerian Electricity Regulatory Commission (NERC) under the Meter Asset Provider (MAP) scheme, a consumer protection initiative designed to ensure fair metering and billing practices. Customers who paid upfront for meters under the MAP framework are entitled to reimbursement, either through additional prepaid electricity units or billing adjustments for postpaid users.

According to a statement published on AEDC’s official social media handle and website on Tuesday, the company disclosed the names and refund details of beneficiaries and encouraged customers to verify their status online at www.abujaelectricity.com.

“The management of Abuja Electricity Distribution Plc wishes to inform our esteemed customers that, in line with the directive issued by the Nigerian Electricity Regulatory Commission in February 2025, we have published the list of customers who have received refunds under the Meter Asset Provider scheme,” the statement read.

“This action underscores our commitment to transparency and regulatory compliance, as well as our continued efforts to foster trust and accountability in our metering programmes. Customers who paid upfront for meters under the MAP scheme are advised to visit our official website to verify their refund status.”


The refunds cover both prepaid and postpaid customers within AEDC’s operational areas, including the Federal Capital Territory (FCT), Kogi, Niger, and Nasarawa states. Prepaid customers received additional electricity units credited to their meters, while postpaid customers had their bills adjusted accordingly.

Notably, AEDC has shared detailed monthly refund figures, highlighting a fluctuating pattern based on customer complaints and regulatory assessments:

June 2024: 851 customers compensated with 20 hours of electricity units.

July 2024: N1.47 million refunded to 863 customers.

August 2024: 1,466 customers received refunds totaling N20.25 million.

November 2024: The highest disbursement of N215.58 million was made to 6,179 customers.

December 2024: N588,003 refunded to 287 customers.

January 2025: N3.56 million refunded to 177 customers.


AEDC also confirmed that no refunds were made during September and October 2024 due to ongoing reviews.

In addition to MAP-related reimbursements, the company compensated Band A customers—those entitled to 20 hours of daily electricity supply—who experienced reduced service quality during the review period. These customers received energy credits to make up for service shortfalls, in compliance with NERC’s customer protection regulations.


The refund exercise follows mounting complaints from consumer groups about delays and inconsistencies in reimbursements across Nigeria’s electricity distribution companies. Critics have raised concerns over the sluggish pace and limited transparency in refund processes, which often exacerbate customer dissatisfaction and mistrust in the power sector.

By publicly releasing refund lists and facilitating easy online verification, AEDC is taking steps to improve transparency and responsiveness. The company has also provided multiple customer service channels, including WhatsApp lines and call centers, to address inquiries related to refunds.

“Refunds are being processed through energy credits over a period approved by NERC, and we urge all affected customers to review the published list and reach out if further clarification is required. We appreciate your continued cooperation and understanding,” AEDC said in its statement.



The move by AEDC aligns with ongoing national efforts to reform Nigeria’s electricity distribution landscape. Despite improvements in metering and billing transparency, the sector still faces significant challenges, including frequent billing disputes, metering gaps, and intermittent power supply.

The Meter Asset Provider scheme, introduced by NERC, aims to bridge metering infrastructure deficits by involving private investors who supply and maintain meters while customers pay monthly metering service charges. The scheme is intended to reduce estimated billing and enhance consumer protection.

By enforcing compliance and refunding affected customers, distribution companies like AEDC demonstrate commitment to regulatory mandates and consumer rights. These efforts are critical to fostering public trust and accelerating the country’s power sector reforms.

For customers seeking to confirm their refund status or lodge complaints, AEDC encourages visiting www.abujaelectricity.com or contacting customer support via the provided hotlines.